Nest Window Cleaning – Terms & Conditions
Proceeding with our quote means you consent to the service terms provided by Nest Window Cleaning.
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1.2 What Our Window Cleaning Includes:
We use a purified water-fed pole system to wash windows, including frames, sills, and doors. This method effectively removes day-to-day dirt and debris, but it does not tackle paint, plaster, sealant, stickers, chemical stains, rust, or UV discoloration.
Please note: we do not provide single cleans. By choosing us, you agree to a minimum of five visits. We also don’t allow cleans to be skipped; if you can’t keep your appointment, please let us know as early as possible.
1.3 Cleaning Schedule:
We work on an 8-week cycle for our window cleaning rounds. While we strive to maintain consistency, there may occasionally be slight delays due to weather, illness, or holidays. We aim to complete your clean within 8 to 10 weeks from the previous service.
1.4 Cleaning in All Weather:
We continue to clean in most weather conditions. Rain does not affect the performance of our purified water system. If you’re not satisfied with the result, contact us within 24 hours and we’ll come back at no extra cost.
1.5 Missed Appointments or Cancellations:
Our schedules are carefully arranged for efficiency. If you cancel on the day or turn us away when we arrive, we may still charge you up to the full cleaning price.
1.6 Access on Cleaning Day:
We’ll send a text reminder the evening before your appointment. Please ensure we can access all areas—leave gates unlocked, windows closed, and vents shut. We won’t run hoses through your home, but we may pass them through garages or utility spaces with hard floors.
If we can’t reach the rear of the property, we’ll complete a front-only clean at the front-only rate. For safety and insurance reasons, we can’t move obstacles like garden furniture. If we’re unable to carry out the service due to blocked access, the full fee may still apply.
1.7 Property Standards:
We expect the property to be safe and reasonably maintained. If hazards like dog waste or excessive overgrowth prevent us from working, we will still charge the full price. Ongoing issues may result in removal from our cleaning route.
If your property has significantly more glass or custom features than initially quoted, the price will be updated and you’ll be informed.
1.8 Damage and Responsibility:
Our team is trained to work carefully, but we can’t be held responsible for damage caused by existing wear and tear, such as loose parts, rotten wood, or flaking paint. Our equipment is designed for professional use and will not scratch glass surfaces.
1.9 Payment Terms:
All regular clients must pay through GoCardless. You’ll receive a setup link once your first appointment is confirmed. Payment is collected automatically 3 to 7 days after each visit.
2.0 Cancelling Your Service:
You can cancel anytime after five cleans. Just send a message or email to let us know. We do not accept one-off jobs, and by booking with us, you agree to a minimum of five cleaning visits.
2.1 Feedback and Complaints:
We always aim to deliver top-quality service. If something isn’t right, get in touch within 24 hours and we’ll return to resolve the issue for free.
A charge starting at £29.95 may apply if the issue is inside the glass or if access wasn’t available. We don’t offer refunds, and complaints made after the 24-hour window may not be addressed.
2.2 Data Protection:
Your personal information is kept safe and confidential in compliance with GDPR (2018). We will never share your details with any third party.​
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